Telecomms -
Business Management Software & Solutions
Today’s IT services companies face a myriad of challenges. With
customers demanding more for less, companies must ensure they
reduce cost, improve business efficiency and maximise
profitability.
Whether providing IT infrastructure or software services the key
success factors remain the same; you need to ensure that all your
engagements are profitable. This requires accurate costing, fast
billing and excellence in delivery.
Touchstone delivers trusted business software solutions that
help IT services firms harness technology to streamline business
and deliver better, faster and more personalised customer service
that fosters loyalty. By making processes more efficient our
software solutions provide you with comprehensive visibility across
your operation and the means to effectively monitor—and control—the
metrics that drive profitability.
We achieve this with:
- Tightly integrated business systems and processes ensuring
consistent customer service across all channels
- Streamlined financial management to allow greater efficiency
and cost control across the business
- Accurate and reliable reporting, incorporating KPI reporting
and automated alerts on any financial or business parameter such as
sales pipeline, utilisation, billings and product or service
profitability
- A central source of customer information, to capture all client
interactions and help build strong relationships
- Technology that enables collaborative working and secure
document management