Utilities
The utilities industry is more dynamic and volatile than ever
before, with a fine line between supply and demand and a
significant number of companies offering more than one utility
service to its customers.
Today, the industry is experiencing reduced state control,
deregulation and increasing competition. Growing public concern
about global warming and pollution have led many utility companies
to become more socially and environmentally aware. All of this has
resulted in greater use of information systems and networks by
utility companies to streamline core business operations such as
customer service, outage management and supply procurement.
Touchstone provides solutions to help utility companies improve
all aspects of their business using technology. Our solutions are
designed to help businesses operate cost effectively, communicate
more efficiently, and create innovative business practices.
We achieve this with:
- Streamlining financial management to control costs and boost
efficiency
- Centralising customer information to enhance visibility, enable
cross-selling and strengthen relationships
- Developing reporting systems for compliance, regulatory control
and performance management including KPI and automated alerts
- Tightening integration of systems and processes for consistency
across multiple customer service channels
- Using document management to manage collateral and customer
documentation for compliance