Introduction to Microsoft Dynamics CRM - Seminar
Title: Introduction to Microsoft Dynamics
CRM
Type: Seminar
Date: Wednesday, 26th November 2008
Time: 9am - 1pm
Venue: Touchstone Group's Offices, 1 Triton
Square, London
Does your CRM software work the way you do? Does it work the way
your business does? Does it work the way your technology
should?
The latest version of Microsoft Dynamics CRM, v4.0, has been
designed to do exactly these things by adapting to your business
and its processes rather than the other way around.
Touchstone Group, in conjunction with Microsoft, will be holding
a half-day seminar at our offices in London on Wednesday 26th
November. We will show how you can:
- Manage and grow your clients and prospects more
effectively
- Improve your sales, marketing and customer service
processes
- Share and analyse information across your organisation more
effectively
- Achieve a low Total Cost of Ownership and rapid Return on
Investment
But, even more than this, find out how you can gain a real
competitive advantage through a new generation of connected
Microsoft technologies that can be tailored to fit users
requirements across your business.
Come to our event to find out how this can all be achieved with
the familiar look and feel of Microsoft products, like Outlook and
Office, that you are probably already used to, making user adoption
easier and faster.
| Time |
Topic |
| 9:00-9:30 |
Registration & Coffee |
| 9:30-9:45 |
Welcome & Introductions |
| 9:45-10:00 |
Customer Experience is the New Brand?
How can CRM help? |
| 10:00-10:45 |
Introduction to Microsoft Dynamics CRM (demo) |
| 10:45-11:00 |
Break |
| 11:00-11:45 |
Introduction to Microsoft Dynamics CRM (continued) |
| 11:45-12:15 |
SharePoint & Business Analytics |
| 12:15-12:30 |
Summary and Q&A |
| 12:30-13:00 |
Lunch |
*agenda is subject to change