Microsoft Dynamics CRM
Excellent CRM implementation services from a highly
experienced partner
Microsoft Dynamics CRM 4.0 is a Customer Relationship
Management (CRM) solution that provides the tools and capabilities
needed to create and easily maintain a clear picture of customers,
from first contact through to purchase and post-sales. With modules
for sales, marketing, and customer service, Microsoft Dynamics CRM
delivers a fast, flexible, and affordable solution that drives
consistent, measurable improvements in every business process,
enabling closer relationships with customers and helping to achieve
new levels of profitability.
Even for companies with the most complex of sales processes,
Microsoft Dynamics CRM provides easy-to-use features and
capabilities to help improve the way sales and marketing
organisations target prospects, manage marketing campaigns, and
drive sales activities.
Touchstone is Microsoft's leading UK Microsoft CRM
Partner with experience gained from over 100 successful
implementation projects including British Energy,
Bankhall, Bank of England, Sport England and London Diversified
Fund Management.
To date, over 11,000 clients with a combined
total of 475,000 users have chosen to use Microsoft Dynamics CRM –
they can’t all be wrong! As the UK No. 1 Microsoft Dynamics CRM
Partner, there is no better software provider to consult and supply
you with this powerful CRM solution.
Key features include:
- Microsoft Dynamics CRM: helps midmarket
businesses build profitable customer relationships. Integrated
Sales and Customer Service modules enable employees to share
information to help to improve sales success and help to deliver
consistent, efficient customer service.
- Sales Automation: Accessible from Microsoft
Outlook and the Web, Microsoft CRM Sales helps sales people manage
leads and opportunities, measure and forecast sales activity,
efficiently track customer communications, and automate stages in
the sales process—helping ensure a shorter cycle, higher close
rates, and improved customer retention.
- Customer Service: Offer superior customer
service and increase capacity to handle requests, without adding
employees. Microsoft CRM Customer Service helps your service
representatives track customer requests, manage support issues from
initial contact through successful resolution, and provide
customers with the consistent, efficient service that ensures
satisfaction.
- Integration with Microsoft Business Solutions:
Microsoft Dynamics CRM integrates easily with Microsoft Dynamics
GP, including key data mapping for accounts, contacts, product
catalogue, orders, and price lists
What's new in Microsoft Dynamics CRM 4.0
- Tight integration with Office Outlook
Look up customer information, send and manage e-mail, set up
appointments, and capture customer discussions, all without ever
leaving Office Outlook.
- Automated project management
Create multi-tier sales and marketing campaigns quickly using
sophisticated marketing tools for planning, implementing, and
monitoring
- New service calendar
Quickly view company-wide resource availability, helping you
service customers fast by making optimal use of your people,
vehicles, and facilities
- Simplified customisation
Tailor Microsoft Dynamics CRM to your specific industry or company
with a few simple mouse clicks. There’s no need to write code or
even leave the application.
- Improved reporting
Create custom reports that are accessible from within Microsoft
Dynamics CRM through an e-mail subscription service or within a
Microsoft Office SharePoint Server site
- Mobile support
Get instant access to customer data from mobile devices and laptop
computers
- Native integration with the Microsoft Office
system
Add a toolbar to Office Outlook and add Microsoft Dynamics CRM
folders to the Outlook folder list