Touchstone Customer Support
With Touchstone Support, you benefit from our 25 years of
experience gained in supporting over 1,000 customers. We have
dedicated teams supporting each of our solution areas and all our
personnel are fully trained and experienced in the products they
are managing. Backed by product managers and experienced
consultants we can ensure that any system issues will be resolved
quickly and efficiently.
We are proud that over 90% of our customers renew their support
contracts year on year. We are also the largest SunSystems
support partner in Europe and have the largest
installed base of Microsoft Dynamics GP, Microsoft Dynamics
AX and Microsoft Dynamics CRM
customers in the UK.
So, it’s not surprising that our support team can provide you
with all the knowledge, tools, and functions you need to implement,
manage, and enhance your solutions from Touchstone.
Customer Support Access
Access our support Monday to Friday from 08.30-18.00
T: 0845 644 2700
E: helpdesk@touchstone.co.uk
W: MSRM
Customer Support Portal
Your query is immediately dealt with by one of our dedicated
support team. If we are unable to resolve your support query over
the phone or by email we can use WebEx technology to access
your PC and system so we can see the problem for ourselves and
respond accordingly.
Enhanced Service Level Agreement (SLA)
Touchstone can work with you to develop an enhanced service
level agreement designed to meet your exact needs.
This may include:
- On-Site
Support: We can provide your company with a support
consultant on site.
- Support Outside of
Office Hours: This can be on a permanent basis
or during critical periods.
- Training: We can
deliver training by phone on specific aspects of the solution, as
required.