Touchstone SunSystems & PROACTIS Customer Support
Comprehensive Service, Unparalleled Experience
As the largest SunSystems & PROACTIS support partner in
Europe, you can be sure of a comprehensive service based
on unparalleled experience.
Customer Support Access
Access our support Monday to Friday from 08.30-18.00:
T: 0845 644 2700
E: helpdesk@touchstone.co.uk
W: Customer
Support Portal
Your query is immediately dealt with by one of our dedicated
support team. If we are unable to resolve your support query over
the phone or by email we can use WebEx technology to access
your PC and system so we can see the problem for ourselves and
respond accordingly.
Enhanced Service Level Agreement (SLA)
Touchstone can work with you to develop an enhanced service
level agreement designed to meet your exact needs.
This may include:
- On-Site
Support: We can provide your company with a support
consultant on-site.
- Support Outside of
Office Hours: This can be on a permanent basis
or during critical periods.
- Training: We can
deliver training by phone on specific aspects of the solution, as
required.